%Begin Words or Phrases Never to Say to Customer Service Representatives - AARP Ever...
7 Things You Should Never Say to Customer Service
Mention any of these and all hope for a quick resolution is lost
Choose your words carefully
Comedian George Carlin made famous seven “dirty” words you should never say on television.
thumb_upLike (41)
commentReply (2)
shareShare
visibility595 views
thumb_up41 likes
comment
2 replies
L
Lucas Martinez 1 minutes ago
Likewise, I have a list of seven things you should never say to a customer service representative. <...
N
Nathan Chen 2 minutes ago
But if you’re actually going to take the business to court, there’s no upside to advertising you...
E
Ella Rodriguez Member
access_time
6 minutes ago
Sunday, 04 May 2025
Likewise, I have a list of seven things you should never say to a customer service representative.
Lawyer
As in, “I’m going to call my attorney.” This will end the conversation instantly and eliminate any future communications, except between guys in expensive suits with bar cards. Going to court is rarely a profitable course of action for small consumer matters.
thumb_upLike (44)
commentReply (0)
thumb_up44 likes
H
Hannah Kim Member
access_time
15 minutes ago
Sunday, 04 May 2025
But if you’re actually going to take the business to court, there’s no upside to advertising your next move ahead of time.
Job
You never want to say something along the lines of, “I’m going to make sure you lose your job.” First of all, it’s highly unlikely you will be able to get someone fired. Second, you’re much better off with the agent as your ally rather than your enemy.
thumb_upLike (50)
commentReply (0)
thumb_up50 likes
J
Julia Zhang Member
access_time
12 minutes ago
Sunday, 04 May 2025
You’re going to get much better results if you acknowledge the difficult position the agent is in and compliment her on how she’s handling the situation.
AARP Offer Protect your money grow your nest egg
Take advantage of great information and tools to help build your future and prevent your money from going down the drain. .
thumb_upLike (43)
commentReply (2)
thumb_up43 likes
comment
2 replies
A
Andrew Wilson 10 minutes ago
Bankrupt
As in, “I’m going to bankrupt your company.” Just as with threatening some...
I
Isaac Schmidt 2 minutes ago
And even if you were actually able to derail the corporate train, you still wouldn’t be better off...
Z
Zoe Mueller Member
access_time
5 minutes ago
Sunday, 04 May 2025
Bankrupt
As in, “I’m going to bankrupt your company.” Just as with threatening someone’s job, it’s unlikely you’re going to bring down the house. You have to think about your real goal: Is it getting a refund or value for money paid?
thumb_upLike (20)
commentReply (0)
thumb_up20 likes
A
Andrew Wilson Member
access_time
12 minutes ago
Sunday, 04 May 2025
And even if you were actually able to derail the corporate train, you still wouldn’t be better off financially.
&$#%
This covers foul language, sexual innuendo or comments about someone’s ancestry — all guaranteed to get you classified as a “crazy” customer. The customer service rep will then rightfully hang up on you and scribble a note in your file to make sure every future agent is aware of your challenged mental state.
thumb_upLike (37)
commentReply (1)
thumb_up37 likes
comment
1 replies
J
Jack Thompson 4 minutes ago
Never
As in, “I’m never going to use your products again.” One big reason companies...
J
Joseph Kim Member
access_time
28 minutes ago
Sunday, 04 May 2025
Never
As in, “I’m never going to use your products again.” One big reason companies offer customer service in the first place is to retain loyal customers. Therefore, if you tell them that you’re no longer going to use their product or service, you’ve taken away their No. 1 reason to be nice to you.
thumb_upLike (41)
commentReply (2)
thumb_up41 likes
comment
2 replies
S
Sophie Martin 20 minutes ago
Media
You’ve got to be pretty high up the chain of command before warnings of going to ...
J
Jack Thompson 3 minutes ago
Customer service calls are recorded, and you could find yourself on the wrong end of a restraining o...
B
Brandon Kumar Member
access_time
40 minutes ago
Sunday, 04 May 2025
Media
You’ve got to be pretty high up the chain of command before warnings of going to the press will have any impact. You will also need to do some research first, including demographics, audience numbers and reaching the right reporters, in order to use press exposure in your favor.
Beat up
This also goes for “bomb,” “shoot” and “kill.” Verbal threats of bodily harm are crimes.
thumb_upLike (21)
commentReply (3)
thumb_up21 likes
comment
3 replies
C
Charlotte Lee 8 minutes ago
Customer service calls are recorded, and you could find yourself on the wrong end of a restraining o...
C
Christopher Lee 39 minutes ago
Here are to greatly enhance your chances of winning a satisfactory conclusion in a customer-service ...
Customer service calls are recorded, and you could find yourself on the wrong end of a restraining order — or worse, behind bars. No matter how frustrating or absurd the situation, you need to maintain a businesslike approach. So if you can’t yell and threaten, what does work?
thumb_upLike (35)
commentReply (3)
thumb_up35 likes
comment
3 replies
L
Luna Park 17 minutes ago
Here are to greatly enhance your chances of winning a satisfactory conclusion in a customer-service ...
H
Harper Kim 6 minutes ago
Please return to AARP.org to learn more about other benefits. Your email address is now confirmed....
Here are to greatly enhance your chances of winning a satisfactory conclusion in a customer-service conflict.
View More Slideshows
Cancel You are leaving AARP.org and going to the website of our trusted provider. The provider’s terms, conditions and policies apply.
thumb_upLike (1)
commentReply (2)
thumb_up1 likes
comment
2 replies
J
Joseph Kim 8 minutes ago
Please return to AARP.org to learn more about other benefits. Your email address is now confirmed....
Z
Zoe Mueller 13 minutes ago
You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to ...
A
Alexander Wang Member
access_time
55 minutes ago
Sunday, 04 May 2025
Please return to AARP.org to learn more about other benefits. Your email address is now confirmed.
thumb_upLike (23)
commentReply (0)
thumb_up23 likes
A
Ava White Moderator
access_time
48 minutes ago
Sunday, 04 May 2025
You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to empower people to choose how they live as they age. You can also by updating your account at anytime.
thumb_upLike (23)
commentReply (3)
thumb_up23 likes
comment
3 replies
C
Chloe Santos 13 minutes ago
You will be asked to register or log in. Cancel Offer Details Disclosures
<...
O
Oliver Taylor 45 minutes ago
In the meantime, please feel free to search for ways to make a difference in your community at Javas...
You will be asked to register or log in. Cancel Offer Details Disclosures
Close In the next 24 hours, you will receive an email to confirm your subscription to receive emails related to AARP volunteering. Once you confirm that subscription, you will regularly receive communications related to AARP volunteering.
thumb_upLike (16)
commentReply (1)
thumb_up16 likes
comment
1 replies
E
Elijah Patel 7 minutes ago
In the meantime, please feel free to search for ways to make a difference in your community at Javas...
J
Julia Zhang Member
access_time
28 minutes ago
Sunday, 04 May 2025
In the meantime, please feel free to search for ways to make a difference in your community at Javascript must be enabled to use this site. Please enable Javascript in your browser and try again.