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The Eternal Satellite Bill On your side Ron Burley - AARP The Magazine &nbsp; <h1>The Eternal Satellite Bill</h1> <h2>Sometimes companies need to learn when to let go </h2> When we inevitably step from this world to the next, we may hope to leave legacies for those we love. An obligation to pay for satellite television service is likely not among them. Yet that's exactly what AARP member Jayne Sakoda and her family were saddled with following her uncle's death.
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The Eternal Satellite Bill On your side Ron Burley - AARP The Magazine  

The Eternal Satellite Bill

Sometimes companies need to learn when to let go

When we inevitably step from this world to the next, we may hope to leave legacies for those we love. An obligation to pay for satellite television service is likely not among them. Yet that's exactly what AARP member Jayne Sakoda and her family were saddled with following her uncle's death.
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Christopher Lee 2 minutes ago
His one passion was watching Los Angeles Lakers basketball, Sakoda wrote me from Cerritos, Californi...
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Harper Kim 2 minutes ago
The company wouldn't even let the Sakodas transfer the two-year subscription—worth almost $1,000�...
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His one passion was watching Los Angeles Lakers basketball, Sakoda wrote me from Cerritos, California. So in May Sakoda's husband ordered Dish Network for her uncle at his assisted-living facility, since he couldn't do it himself. Regrettably, he died less than two months later, yet Dish Network refused to cancel the contract in Sakoda's husband's name.
Jack Thompson Member
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His one passion was watching Los Angeles Lakers basketball, Sakoda wrote me from Cerritos, California. So in May Sakoda's husband ordered Dish Network for her uncle at his assisted-living facility, since he couldn't do it himself. Regrettably, he died less than two months later, yet Dish Network refused to cancel the contract in Sakoda's husband's name.
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Joseph Kim 5 minutes ago
The company wouldn't even let the Sakodas transfer the two-year subscription—worth almost $1,000�...
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The company wouldn't even let the Sakodas transfer the two-year subscription—worth almost $1,000—to another account. While the policy is rarely detailed in customer agreements, companies selling services by subscription often cancel them without penalty in the event of a customer's death. Unless Dish Network believed the whole family lived in the care facility, it seemed that the customer-service department had a lapse of common sense.
Ella Rodriguez Member
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The company wouldn't even let the Sakodas transfer the two-year subscription—worth almost $1,000—to another account. While the policy is rarely detailed in customer agreements, companies selling services by subscription often cancel them without penalty in the event of a customer's death. Unless Dish Network believed the whole family lived in the care facility, it seemed that the customer-service department had a lapse of common sense.
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Thomas Anderson 1 minutes ago
Going on that assumption, I contacted Dish Network. Four days' worth of e-mails and phone messages w...
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Going on that assumption, I contacted Dish Network. Four days' worth of e-mails and phone messages went unanswered until I tried Robin Zimmerman in corporate communications, whose name I found on a press release on Dish Network's website. (When customer service doesn't help, dig online for a different phone number.) She cleared things up in a day, apologizing to the Sakodas, canceling the charges, and disconnecting the service.
Julia Zhang Member
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Going on that assumption, I contacted Dish Network. Four days' worth of e-mails and phone messages went unanswered until I tried Robin Zimmerman in corporate communications, whose name I found on a press release on Dish Network's website. (When customer service doesn't help, dig online for a different phone number.) She cleared things up in a day, apologizing to the Sakodas, canceling the charges, and disconnecting the service.
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Hannah Kim 3 minutes ago
Was it a case of temporary insensitivity or a misbegotten policy? Despite the reversal, Dish Network...
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Was it a case of temporary insensitivity or a misbegotten policy? Despite the reversal, Dish Network never offered a clear explanation.
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Was it a case of temporary insensitivity or a misbegotten policy? Despite the reversal, Dish Network never offered a clear explanation.
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If you are a satellite-TV customer, please let me know of any similar problems you experience with t...
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Ron Burley is the author of (Ten Speed Press, 2006). You can read his journal on AARP.org, where the...
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If you are a satellite-TV customer, please let me know of any similar problems you experience with this company or its competitors. <br /> Recovered by On Your Side: $978.90 in charges waived.
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If you are a satellite-TV customer, please let me know of any similar problems you experience with this company or its competitors.
Recovered by On Your Side: $978.90 in charges waived.
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Ron Burley is the author of (Ten Speed Press, 2006). You can read his journal on AARP.org, where the...
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Ron Burley is the author of (Ten Speed Press, 2006). You can read his journal on AARP.org, where there's also a new On Your Side column every two weeks.
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Ron Burley is the author of (Ten Speed Press, 2006). You can read his journal on AARP.org, where there's also a new On Your Side column every two weeks.
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The Eternal Satellite Bill On your side Ron Burley - AARP The Magazine  

The Eternal Satell...

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His one passion was watching Los Angeles Lakers basketball, Sakoda wrote me from Cerritos, Californi...

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