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%Begin How to Fix the "Original File Could Not Be Found" Error in iTunes GA
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His writing has appeared in publications such as CNN.com, PC World, InfoWord, and many others. lifewire's editorial guidelines Updated on June 15, 2020 Tweet Share Email Tweet Share Email
In This Article
Expand Jump to a Section Causes of the Missing File Error Fix the Error for One Missing Music File When There's Multiple Missing Files (Local Hard Drive) Fix Multiple Missing Files (External HD) Prevent the Error From Happening Again If you try to play a song in iTunes that has an exclamation point (!) next to it, iTunes displays the error message, "Original file could not be found." Some simple troubleshooting steps can fix this error, whether it appears for an individual song or multiple missing songs in your iTunes Library, and help prevent the error from happening again.
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Instructions in this article apply to iTunes on macOS Mojave (10.14) or earlier and iTunes on Windows 10. Apple replaced iTunes with the Music app in macOS Catalina (10.15), but many of the steps here are the same. Pikrepo
Causes of the Missing Original File Error
An exclamation point appears next to a song when iTunes doesn't know where to find the MP3 or AAC file for that song.
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This situation occurs because songs aren't stored in the iTunes app. Instead, iTunes functions like a directory for the music files stored on a computer's hard drive.
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When you double-click a song, iTunes searches the place on the hard drive where it expects to find the file. If the music file isn't in the location the application expects, it can't play the song. The most common causes of the error include a file that has been moved from its original location, a file that isn't stored in the Music folder, or a song file that has been deleted. Also, another media application may have moved the file without telling you.
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The default locations for music files are: In the Music app: Home/MusicIn iTunes on Mac: Home/Music/iTunes/iTunes MediaIn iTunes on Windows 10: Music/iTunes/iTunes Media
How to Fix the Error for a Single Missing Music File
If iTunes displays an exclamation point beside a single song in your iTunes Library, complete the following steps: In iTunes, double-click the song with the exclamation point next to it. In the dialog box that appears, select Locate. Locate the missing song on the local or external hard drive, select the file, then select Open.
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If iTunes offers to use the same location to find other files that may be missing from your iTunes Library, select Find Files. In the dialog box that appears, select OK.
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Select the song in iTunes to play it. The exclamation point should be gone.
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This method doesn't move the location of the music file. Instead, it updates where iTunes expects to find the file.
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How to Fix the Error for Multiple Missing Music Files Local Hard Drive
If there are exclamation marks next to many songs, finding each song individually could take a long time. Instead, you may be able to solve the problem by consolidating your iTunes Library. This feature of iTunes scans a hard drive for music files, and then automatically moves them to the correct location in your iTunes Music folder.
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To consolidate your music in iTunes, complete the following steps: In iTunes, select File > Library > Organize Library. In Organize Library, select the Consolidate files check box, and then select OK.
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iTunes scans the entire hard drive to find the files it's missing. It makes copies of these files and then moves those copies to the correct location in the iTunes Music folder. This process makes two copies of every song, taking up twice the disk space.
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If you don't want duplicates of songs, delete the old files from their original locations. Select a song in iTunes to play it.
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The exclamation point should be gone.
How to Fix the Error for Multiple Missing Music Files External Hard Drive
If you run your entire iTunes Library from an external hard drive, the link between the songs and iTunes can be lost from time to time, especially after the hard drive has been unplugged. To re-establish the link between iTunes and your library, complete the following steps: Select iTunes (Mac) or Edit (Windows), and then select Preferences.
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In General Preferences, select the Advanced tab. In Advanced Preferences, go to the iTunes Media folder location section, then select Change. In Change iTunes Media Folder Location, browse to and select the iTunes Media folder on the external hard drive, and then select Select Folder.
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In Advanced Preferences, select OK. iTunes will now know where to find your files, and you should be able to listen to your music again.
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How to Prevent the Error From Happening Again
To prevent the error from occurring in the future, complete the following steps: Select iTunes (Mac) or Edit (Windows), and then select Preferences. In General Preferences, select the Advanced tab.
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In Advanced Preferences, select the Keep iTunes Media folder organized check box, and then select OK. Now, every time you add a new song to iTunes, it's automatically added to the correct place in your iTunes Music folder, no matter where the file was located previously. This method doesn't fix songs that currently have the "original file could not be found" error, but it should prevent this error in the future.
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Other Not enough details Hard to understand Submit More from Lifewire How to Move Your iTunes Library to a New Location How to Fix Sdl.dll Not Found or Missing Errors How to Copy a Music CD to iTunes How to Fix Msvcr100.dll Not Found or Missing Errors Can You Install iTunes on a Mac? How to Fix Oci.dll Is Missing or Not Found Errors How to Fix Msvcr110.dll Is Missing or Not Found Errors How to Fix D3d11.dll Is Missing or Not Found Errors How to Fix Dwmapi.dll Is Missing or Not Found Errors How to Fix Wpcap.dll Is Missing or Not Found Errors How to Fix Urlmon.dll Is Missing or Not Found Errors How to Fix Winmm.dll Missing or Not Found Errors How to Manually Add Music to Your iPhone How to Downgrade From iTunes 12 to iTunes 11 How to Fix Wininet.dll Is Missing or Not Found Errors How to Fix Vcomp110.dll Is Missing or Not Found Errors Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies
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