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lifewire's editorial guidelines Updated on September 12, 2020 Reviewed by Christine Baker Reviewed by
Christine Baker Christine Baker is a marketing consultant with experience working for a variety of clients. Her expertise includes social media, web development, and graphic design.
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lifewire's editorial guidelines Tweet Share Email Tweet Share Email Streaming TV, Movies, & More Netflix Hulu Disney+ Prime Video Apple TV+ Favorite Events Netflix error code UI-113 occurs when the Netflix app on your streaming device is unable to connect to Netflix. Not to be confused with Netflix error code UI-800-3, this can be caused by problems with your home network, internet connection, streaming device, or the Netflix app on your streaming device. It can also show up when the Netflix service itself is down.
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Robert Daley / OJO Images / Getty
The UI-113 Error Message and Troubleshooting Steps
When you experience Netflix code UI-113, you typically see a message that says: Couldn't connect to Netflix. Please try again or restart your home network and streaming device. Troubleshooting and fixing Netflix code UI-113 involves checking out two different things: your internet connection and your streaming device.
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The following steps walk you through the process of ruling out problems with your internet connection, network, streaming device, and the Netflix app on your device.
Step 1 Rule Out a Netflix Service Outage
Since code UI-113 can be caused by either a connectivity problem or an issue with your Netflix app, the first thing to check is whether the Netflix service itself is down.
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To do this, try streaming Netflix on your computer. If you attempt to stream Netflix on your computer, and you see Netflix Site Error, that means there is a problem with the Netflix service itself.
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You are unable to stream anything until Netflix pins down and fixes the problem. If you receive a different error on the Netflix website, especially one that pertains to a networking or connectivity issue, then there may be a problem with your home network or internet service provider. The other way to check if Netflix is down is to use a down detector.
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These services are able to tell you if a website, such as Netflix, YouTube, or Facebook is down for everyone, or just for you. For more information, check out this guide to down detectors.
Step 2 Restart Your Streaming Device
Shutting your streaming device off, unplugging it, and then plugging it back in to power cycle the device can also fix error code UI-113.
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This fresh start can fix a lot of connectivity issues, and it also forces the Netflix app to clear out and restart. If your device has an option to go into low power mode, suspension, or sleep when you push the power button, it's important to actually perform a full shutdown.
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This option may be hidden in a menu. After you shut down your streaming device, unplug it from power. Leave the device unplugged for about a minute and plug it back in.
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In most cases, a minute is a sufficient amount of time for the device to fully power down. Some streaming devices don't have power buttons; they simply go to sleep when you turn off your television.
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In those cases, turn your television off and then unplug the streaming device. This effectively power cycles the device. Some streaming devices, like Roku, require some time to get everything in order after they have been power cycled.
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Wait about a minute after you plug your streaming device back in before you try to stream Netflix.
Step 3 Sign Out of Netflix on Your Streaming Device
If power cycling your device doesn't get rid of your error code UI-113, then the next step is to sign out of Netflix on your device. This may clear out corrupted data or cache files when you sign back in.
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Most streaming devices allow you to sign out of Netflix. If your device has this option, then sign out, close the app, start it back up, and sign back in.
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In many cases, this fixes error code UI-113, and you are able to stream again. Some streaming devices make this step a little more difficult.
Step 4 Sign Out of Netflix on All Devices
If you can't figure out how to sign out of Netflix on your device, you can use Netflix.com to sign out of every device that is tied to your account: Only use this option if you can't figure out how to sign out of your device.
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If you have any other devices connected to Netflix, they will also be signed out. Make sure you remember your password because you will need to manually sign back into Netflix on each device.
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Navigate to Netflix.com. Click on your user icon in the upper right corner. Click Accounts.
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Scroll down to Settings. Click Sign out of all devices. Click Sign Out.
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Step 5 Refresh Netflix Login Information on PS3
If you have a PS3, then you need to refresh your Netflix login information: Navigate to the PS3 home screen. Navigate to TV/Video Services > Netflix. Press X.
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Press and hold Start and Select. Wait for the message Do you want to reset your Netflix settings and re-register? to appear, then select Yes.
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Enter your Netflix login information.
Step 6 Sign Out of Netflix on Blu-Ray Players and Other Devices
If your device has no option to sign out, there is a special code you can enter to access a screen that allows you to deactivate, reset, or sign out of Netflix: Launch the Netflix app on your device. Press up twice on your controller or remote.
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Press down twice. Press left. Press right.
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Press left. Press right. Press up four times.
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Select Sign Out. If you don't see this option, select Reset.
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Step 7 Refresh or Reinstall the Netflix App
Sometimes, simply signing out of the Netflix app isn't enough. If you still experience an error code UI-113 after signing out of the app, then you need to refresh or reinstall. Some Netflix apps allow you to clear the cache or reset local data, which you should try first.
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Otherwise, you need to delete the app and reinstall it. If you are unable to locate the option to uninstall your Netflix app, you can input the code that was provided in the previous section by pressing up x2, down x2, left, right, left, right, up x4 on your remote or controller. On the screen that appears after you enter the code, select Reset or Deactivate.
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Step 8 Restart Your Home Network
Since Netflix code UI-113 can be caused by both app data and connectivity issues, there's a chance that there are no problems with the Netflix app on your streaming device. If that's the case, then the issue could be a connectivity problem.
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The first thing to try here is to totally restart your home network. Restarting your home network requires you to have access to both your modem and router.
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When you perform the reset procedure, every device on your network will momentarily lose connection to the internet. Here's how to restart your home network: Unplug your modem and router from power. Leave them unplugged for about a minute.
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Plug your modem and router back in. Wait for the modem to re-establish a connection.
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Try to stream something on Netflix. If you still see an error UI-113 after restarting your network, then you may want to verify that your connection is strong enough to stream video.
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Keep in mind that just because your wired internet connection on your computer can stream Netflix doesn't mean your wireless connection to a streaming device can do the same thing.
Step 9 Improve Your Internet Connection
If everything else checks out, and your streaming device is connected to your network via Wi-Fi, then you may need to improve the quality of your internet connection. Streaming can work just fine over Wi-Fi if there isn't too much interference, but it works best when the streaming device is connected via a physical Ethernet cable.
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If you absolutely have to connect your streaming device via Wi-Fi, here are some suggestions: Try moving your router to a new location that's closer to your streaming device.Move other wireless devices, like phones, away from your router and streaming device. Microwave ovens can cause interference as well.Place your router on a flat surface, not in a cupboard or a drawer.If you can't place the router right next to your streaming device, try putting it on a bookshelf or mounting it on a wall so it is as high up as possible.
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Step 10 Plug Your Streaming Device Directly Into Your Modem
Try plugging your streaming device directly into your modem to bypass other issues: Turn off your streaming device. Unplug your wireless router from your modem. Plug your streaming device directly into your modem.
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Turn your streaming device back on, and try Netflix. If Netflix works, then you have a problem with your router. If Netflix still doesn't work on your streaming device, but you were able to stream on your computer, contact your device manufacturer.
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There may be a problem with your streaming device.
Getting Additional Help if Troubleshooting Doesn' t Work
If none of these troubleshooting steps help, then you may need to contact your device manufacturer, internet service provider, or Netflix for additional assistance.
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