D
%Start How to Fix It When Outlook Keeps Asking for a Password GA
S
REGULAR Menu Lifewire Tech for Humans Newsletter! Search Close GO Software & Apps > MS Office
visibility
975 views
thumb_up
0 likes
I
He's been writing about tech for more than two decades and serves as the VP and General Manager of Lifewire. lifewire's editorial guidelines Updated on April 25, 2022 Reviewed by Jerrick Leger Reviewed by
Jerrick Leger Jerrick Leger is a CompTIA-certified IT Specialist with more than 10 years' experience in technical support and IT fields.
thumb_up
34 likes
S
He is also a systems administrator for an IT firm in Texas serving small businesses. lifewire's editorial guidelines Tweet Share Email Tweet Share Email MS Office Outlook Word Excel Powerpoint When Outlook keeps asking for a password, chances are it's not checking for mail, and is instead simply stuck on a password prompt loop. There are several steps you can take to stop that from happening and to make Outlook remember your password for good.
thumb_up
28 likes
M
Why Is Outlook Constantly Asking for My Password
There are a few likely causes for this: Outlook accepts the password just fine, but it's not set up to remember it.Your email account password is different from the one saved in Outlook.The password saved in Outlook has become corrupt.The software is outdated and contains bugs.Security apps are preventing Outlook from working normally. If you've already skimmed the rest of this page, you saw there are more potential solutions than the ones addressing the list above. This particular issue is far from uncommon, so there are possibly dozens of obscure solutions for it, depending on your specific situation.
thumb_up
33 likes
G
If you're desperate to access your mail right away, and you don't have time to walk through these steps, remember you can most likely reach your account normally through the provider's web app. For example, go to Gmail.com, Yahoo.com, or Outlook.com if you use one of those services.
thumb_up
35 likes
E
How Do I Get Outlook to Stop Asking for My Password
Follow these steps in the order they're listed (from the most likely fix to the least probable): Select Cancel on the password prompt. This is the easiest possible fix which has worked for some people. Restart the computer.
thumb_up
49 likes
M
This isn't the quickest solution, but it's one of the easier ones to try, and rebooting tends to fix inexplicable issues like this one. A restart will close down background processes that could be to blame, and will let you open Outlook from the ground up.
thumb_up
25 likes
E
Make Outlook remember your password by unchecking the Always prompt for logon credentials option in the settings. This is the most likely fix if, after entering the password, everything works normally for a while, but then you're asked for it again later. Change the password Outlook is using to access your email.
thumb_up
4 likes
L
If you made a new password for your email but didn't update it in Outlook, it's asking for the password because it genuinely doesn't know what it is. If two-factor authentication is enabled for the email account you're trying to access, you might need to create a special password just to use in Outlook. You can contact your email provider if you're not sure how that works, because the process for generating it is different for every provider—here are app password instructions for Gmail.
thumb_up
19 likes
J
With Outlook closed down, open Credential Manager, and delete all the stored passwords associated with Outlook/MS Office. To do this, choose Windows Credentials first, and then Remove under the credentials you want to delete. You'll be asked again to enter your email password the next time you open Outlook, but it should stick.
thumb_up
10 likes
C
Some users have had luck deleting associated passwords in another area of Windows, too. For example, in Windows 11, go to Settings > Accounts > Email & accounts to view and delete the ones related to the troublesome email account. Sign out of the MS Office account you're logged in with when using Outlook.
thumb_up
39 likes
T
This might not be the same email that's having the password issue, so this won't work for everyone. Go to File > Office Account > Sign out. Then, close Outlook, reopen it, and log in again through that same screen.
thumb_up
16 likes
H
Update Outlook to the latest version. A bug could be the cause here, and the latest update might address it.
thumb_up
32 likes
A
Install any pending Windows updates. Some of them might be affecting Outlook. Be sure to reboot the computer afterward.
thumb_up
49 likes
S
Disable all your security software, including any firewall or antivirus programs. If after doing so, Outlook quits asking for the email password, you know there's a security rule or software conflict at play, and you can investigate that further.
thumb_up
20 likes
M
See how to disable the Windows firewall for directions. All antivirus programs are different, but if you happen to use Avast's, here's how to disable Avast Antivirus (take a look even if you use an AV app from another company; it's most likely somewhat similar).
thumb_up
6 likes
E
This is clearly something you don't want to keep off, but doing so temporarily is fine, so long as you disable these apps only for the duration you're troubleshooting this problem. Just don't download any files or plug in any potentially dangerous devices in the meantime. Start Outlook in safe mode to prevent add-ins from starting.
thumb_up
21 likes
M
This is a long shot, since all this step will confirm is the unlikely event an add-in is to blame. But, it's easy to do and will provide some direction if you're still having the password loop. Troubleshoot a slow internet connection.
thumb_up
1 likes
D
A delay in communicating with the email server might be what's causing the password prompt, so this could be the source of the problem if you've been having spotty service. If you're using a wireless network, the easiest way to boost the Wi-Fi signal is to move closer to the router. Make a new Outlook profile via File > Account Settings > Manage Profiles > Show Profiles > Add.
thumb_up
31 likes
R
This will let you re-add the email account from scratch, hopefully without the password issue. Make a new user profile. In Windows 11, for example, open Settings and go to Accounts > Family & other users > Add account.
thumb_up
3 likes
I
Some users have had luck fixing the password prompt issue by starting over with a new user account. This won't delete Outlook, nor will it erase your current user account. Run Microsoft Support and Recovery Assistant.
thumb_up
21 likes
V
SaRA, as it's also known, is a tool that runs various tests to see what could be wrong with Office and Outlook, and will offer some solutions if possible. Once you get the program installed, choose Outlook from the main screen, followed by Outlook keeps asking for my password, and then follow the rest of the on-screen directions. This is a ZIP download.
thumb_up
10 likes
L
Extract the contents out of the archive after you download it, and then open SaraSetup to start the installation process. Reinstall Outlook, and then try again. With a brand-new user profile from the last step, and a fresh installation of Outlook, there's little left to be tried to make Outlook remember your password.
thumb_up
35 likes
N
A step-by-step guide to reinstall MS Office Follow Microsoft's troubleshooting steps if none of the above has helped. There are a few possible causes described in that document, but the suggestions provided there is, according to Microsoft, relevant only if you just updated to Office 2016 build 16.0.7967 on Windows 10.
thumb_up
4 likes
L
This step and the others that follow, are very specific and will most likely not apply to the vast majority of people. Try your best to complete all of the above steps before moving on to these. Another obscure fix that might apply to you is this one: Delete any shared calendars or shared mailboxes if they were deleted by the person who originally shared them, or if your access to them has been removed.
thumb_up
40 likes
M
Outlook might prompt you for a password over and over because the share is no longer valid. Turn off Cached Exchanged Mode.
thumb_up
20 likes
D
This is relevant for Microsoft 365 and Microsoft Exchange Server mailboxes. If you have the ability to edit the Windows Registry on your computer, follow this step to exclude Outlook from detecting Microsoft 365.
thumb_up
47 likes
N
Go here: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover Add the DWORD value ExcludeExplicitO365Endpoint, and give it a value of 1.
Add the AlwaysUseMSOAuthForAutoDiscover DWORD value to the registry with a value of 1. Microsoft says this could be the solution if you're asked for the password and Outlook doesn't use Modern Authentication to connect to Office 365.
Use a different email program. No, this isn't technically a solution to this problem, but if none of the above suggestions have been helpful, you might be left needing to use a completely different app to send and receive mail.
Add the AlwaysUseMSOAuthForAutoDiscover DWORD value to the registry with a value of 1. Microsoft says this could be the solution if you're asked for the password and Outlook doesn't use Modern Authentication to connect to Office 365.
Use a different email program. No, this isn't technically a solution to this problem, but if none of the above suggestions have been helpful, you might be left needing to use a completely different app to send and receive mail.
thumb_up
35 likes
L
As popular as it is, Outlook isn't your only option. In fact, Microsoft has another email program that's completely free, called Mail. If you'd rather ditch Microsoft completely, there are other free email clients for Windows you might prefer.
thumb_up
34 likes
M
FAQ How do I fix Outlook not receiving emails? If your Outlook inbox isn't updating, first check to make sure your internet connection is active and working. Other things to try include restarting Outlook, turning off the Work Offline feature, and making sure you haven't set up any rules that are sending new messages to the wrong folder.
thumb_up
17 likes
M
How do I fix Outlook not sending emails? If a message isn't sending in Outlook, your internet connection may also be to blame. Another fix could be checking that you've spelled the recipient's address correctly.
thumb_up
47 likes
I
Otherwise, try the Online Repair utility by going to Apps & Features > Microsoft Office > Modify > Yes > Online Repair > Repair. Was this page helpful? Thanks for letting us know!
thumb_up
2 likes
D
Get the Latest Tech News Delivered Every Day
Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Make Outlook Remember Your Email Password How to Fix Wi-Fi Authentication Problems on Android How to Fix It When Outlook Spell Check Is Not Working How to Recall an Email in Outlook How to Fix Outlook Search When It's Not Working How to Add Your Outlook.com Email to Outlook for Windows How to Fix It When Outlook Rules Are Not Working How to Remove Paragraph Symbols in Outlook How to Change Your Facebook Password What to Do If You Forget Your Windows 7 Password How to Password Protect a Folder How to Fix It When Hulu Can't Verify Your Email How to Fix It When Outlook Folders Are Missing How to Fix It When Attachments Aren't Showing in Outlook How to Create a Password in Windows How to Fix it When Your iPhone Keeps Asking for the Password Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies
thumb_up
4 likes
Similar Discussions
-
Sheamus calls out WWE for false advertising after huge match announcement
-
Trabzonspor vs Red Star Belgrade prediction preview team news and more UEFA Europa League 2022 23
-
Ric Flair 5 WWE Superstars he s close friends with
-
Boyz II Men s Shawn Stockman Our Life With an Autistic Child Everyday Health
-
Top 20+ Best Anime to Watch When You re Bored At Home The News Pocket
-
IBK 피싱스톱 APK Download for Android
-
Vua Trò Chơi Online Esgame APK Download for Android
-
Vivah Yog APK Download for Android
-
Formula Stunt Car Racing 2020 APK Download for Android
-
Redox PCM Zone APK Download for Android
-
GM Catalogue APK Download for Android
-
AA Matching APK Download for Android
-
notAlone Love Me Chat APK Download for Android
-
Cancer du sein pourquoi il est essentiel de faire du sport Octobre Rose Cancer Du Sein
-
Accident l entr e de l aire de services de Phalempin l autoroute A1 coup e Phalempin A1
-
House of the Dragon quelle est la maladie du roi Viserys ? News
-
Il jette le chat de sa petite amie du 2e tage l animal retrouv inanim en plein Lille Lille
-
Indianapolis Fire Department receives new training tower İfd İfd Tower
-
Qu sabemos de cine ecuatoriano? Arranca su festival en Madrid
-
County combines COVID 19 and influenza data in Respiratory Virus Report
-
Okupar es solo un verbo Espa a Pol tica
-
Top 10 most expensive NFTs ever sold Dexerto
-
Destiny 2 What Happened to Ember of Benevolence? The Nerd Stash
-
Warner Bros Discovery Axing Scripted Programs on TBS and TNT
-
Hey Pandas How Did You Join ? Closed
-
This Restaurant s Signs Are So Funny You d Probably Come Back Just To Read Them 40 New Pics
-
Hey Pandas What s A Small Thing That Made Your Bad Day Even Worse? Closed
-
14 incredibly stupid things tourists have done on holiday
-
8 Best Budget Noise Cancelling Bluetooth Earbuds Under $50 Answered 2022 Droidrant
-
How to Open an Elevated Command Prompt in Windows