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%Begin Frequently Asked Questions Cedars-Sinai Skip to content Close
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Frequently Asked Questions Cedars-Sinai is committed to finding a diagnosis for all of our patients. See answers to our most frequently asked questions below. What is the Center for the Undiagnosed Patient?
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The Center for the Undiagnosed Patient (CUP) is a specialty clinic that evaluates patients with conditions that have defied current knowledge. Our goal is to achieve diagnosis and make recommendations for managing the condition.
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Eligibility criteria: Significant symptoms that have defied prior specialist evaluation Abnormal laboratory findings that remain unexplained Objective findings unexplained High suspicion of malignancy Unlikely to be determined eligible: Opioid dependency as primary problem Post Lyme disease syndrome Fibromyalgia/myofascial syndrome Chronic depression or anxiety disorder as primary problem Do I need a referral to the CUP? Yes, we require a referral from a physician who is involved with your care and familiar with your condition.
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We do not accept referrals from a psychiatrist or psychologist. What insurance is accepted by the CUP? We accept PPO plans.
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Prior authorization is required for HMO plans. Please be aware of your benefits as it pertains to your in-network and out-of-network costs, along with co-insurance and deductible.
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For more information on what is covered, please contact your insurance company. Who will evaluate me at the CUP? Your application will be evaluated by our multidisciplinary team prior to your first in-person visit with one of our lead internists.
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Subsequent visits with a specialist(s) may be indicated. What services are included with the one-time, nonrefundable $500 fee? This fee covers the initial phone visit, a detailed review of your medical records, and our faculty team meeting that addresses the specifics of your condition.
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This unique service is not covered by insurance. If you are determined eligible, your insurance will be billed for in-person visits. Patients are responsible for paying any insurance copays.
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How do I send in my medical records? Contact the offices of your physicians and ask them to email copies of your records to our center. Paper records can be mailed to our center, but we encourage you to send a digital file.
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If you are a Cedars-Sinai patient, your records are accessible through our electronic medical record system. I have years of medical records. Do I need to send all of them?
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Copies of all records pertinent to your condition should be sent to the center. Will I get my records back?
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No, we will not return any paper records to you, so please send copies only. Discs that include imaging can be picked up directly from our medical center after they have been reviewed by our specialists.
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How will I know my eligibility status? After your medical records have been submitted and the phone visit is completed, the medical record review takes approximately 2-3 weeks.
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You will then receive an email or call from the center with a response regarding your eligibility. Does Cedars-Sinai cover my travel expenses if accepted? Travels costs are not covered by Cedars-Sinai.
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What is the patient experience at the CUP? As a patient, you can expect the following: Phone visit and record review.
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If determined eligible, you will be scheduled for an in-person visit. Specialist visits will be scheduled by our center, and these appointments will be coordinated on your behalf. At the close of your evaluation at our center, our clinical team will address your evaluation and will provide you with an impression and conclusions.
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What is the best way to contact the CUP? Email: [email protected] Office: 310-423-8999
Have Questions or Need Help For more information or to seek medical advice, please contact the Center for Undiagnosed Patients team
Available 24 hours a day 1-800-CEDARS-1 (1-800-233-2771)
Monday–Friday 8 a m -5 p m Pacific Time U S 310-423-8999 SEND A MESSAGE Share Email Print Please ensure Javascript is enabled for purposes of website accessibility
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