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%Begin Cancer Financial Assistance Services Cleveland Clinic COVID-19 INFO Coming to a Cleveland Clinic location?<br>Visitation, mask requirements and COVID-19 information Cleveland Clinic Cancer Center Search Cleveland Clinic Menu MyChartNeed help? Call for Additional Assistance 800.223.2273 Cleveland Clinic Cancer Center Menu <h1> Financial Services </h1> Cancer Answer Line 866.223.8100 Appointments & Locations Download a Treatment Guide Search Clinical Trials Frequently Asked Questions Financial Assistance Questions Insurance Coverage Questions Unique Billing Statement Questions Frequently Asked Questions <h2>Frequently Asked Questions</h2> <h3>Contact Information</h3> Who should I call regarding my billing questions or concerns? Please contact customer service at the following numbers: 216.445.6249 or 866.621.6385 Who can help me understand my Cleveland Clinic Billing Statement?<br> Patient Financial Services offers educational forums to help patients understand their Cleveland Clinic Statements and explanation of benefits.
Jack Thompson Member
access_time 1 minutes ago
%Begin Cancer Financial Assistance Services Cleveland Clinic COVID-19 INFO Coming to a Cleveland Clinic location?
Visitation, mask requirements and COVID-19 information Cleveland Clinic Cancer Center Search Cleveland Clinic Menu MyChartNeed help? Call for Additional Assistance 800.223.2273 Cleveland Clinic Cancer Center Menu

Financial Services

Cancer Answer Line 866.223.8100 Appointments & Locations Download a Treatment Guide Search Clinical Trials Frequently Asked Questions Financial Assistance Questions Insurance Coverage Questions Unique Billing Statement Questions Frequently Asked Questions

Frequently Asked Questions

Contact Information

Who should I call regarding my billing questions or concerns? Please contact customer service at the following numbers: 216.445.6249 or 866.621.6385 Who can help me understand my Cleveland Clinic Billing Statement?
Patient Financial Services offers educational forums to help patients understand their Cleveland Clinic Statements and explanation of benefits.
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Elijah Patel 1 minutes ago
Please reserve a spot by calling 216.636.1121. When would be a good time to sit down and speak to so...
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Dylan Patel 1 minutes ago
This desk is open from 8 a.m. - 4:30 p.m., Monday through Friday. It closes for lunch from 12:30 p.m...
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Please reserve a spot by calling 216.636.1121. When would be a good time to sit down and speak to someone regarding my bill? The A Building - Crile Building at Cleveland Clinic's main campus has a place for patients to talk to our customer service department and they are available for walk-ins.
Scarlett Brown Member
access_time 6 minutes ago
Please reserve a spot by calling 216.636.1121. When would be a good time to sit down and speak to someone regarding my bill? The A Building - Crile Building at Cleveland Clinic's main campus has a place for patients to talk to our customer service department and they are available for walk-ins.
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This desk is open from 8 a.m. - 4:30 p.m., Monday through Friday. It closes for lunch from 12:30 p.m.
Sophia Chen Member
access_time 3 minutes ago
This desk is open from 8 a.m. - 4:30 p.m., Monday through Friday. It closes for lunch from 12:30 p.m.
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- 1:30 p.m. My personal/contact information has changed, who do I call? You can contact customer service at 216.445.6249 or 1.866.621.6385.
Liam Wilson Member
access_time 8 minutes ago
- 1:30 p.m. My personal/contact information has changed, who do I call? You can contact customer service at 216.445.6249 or 1.866.621.6385.
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Victoria Lopez 5 minutes ago
I am in international patient that would like to come to Cleveland Clinic for services. How do I set...
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Sophia Chen 4 minutes ago
International patients should contact Global Patient Services at 216.444.6404 (international code 00...
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I am in international patient that would like to come to Cleveland Clinic for services. How do I set up an appointment to discuss my billing/financial concerns?
Ethan Thomas Member
access_time 25 minutes ago
I am in international patient that would like to come to Cleveland Clinic for services. How do I set up an appointment to discuss my billing/financial concerns?
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International patients should contact Global Patient Services at 216.444.6404 (international code 001). They assist with pre-payment arrangements, insurance verification, and setting up interpreters to assist at the patient's scheduled appointment.
Lily Watson Moderator
access_time 30 minutes ago
International patients should contact Global Patient Services at 216.444.6404 (international code 001). They assist with pre-payment arrangements, insurance verification, and setting up interpreters to assist at the patient's scheduled appointment.
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Evelyn Zhang 28 minutes ago
Financial Assistance Questions

Financial Assistance Questions

How do I apply for Clevelan...
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Mason Rodriguez 13 minutes ago
What are the requirements to be eligible for financial assistance? You must be a self-pay legal resi...
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Financial Assistance Questions <h2>Financial Assistance Questions</h2> How do I apply for Cleveland Clinic's financial assistance? Patients can get help, apply for assistance or schedule a call back with a Patient Financial Advocate by visiting Cleveland Clinic's financial assistance page for more information. Patients can also call Customer Service at 866.621.6385 for additional assistance.
Sophia Chen Member
access_time 14 minutes ago
Financial Assistance Questions

Financial Assistance Questions

How do I apply for Cleveland Clinic's financial assistance? Patients can get help, apply for assistance or schedule a call back with a Patient Financial Advocate by visiting Cleveland Clinic's financial assistance page for more information. Patients can also call Customer Service at 866.621.6385 for additional assistance.
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Nathan Chen 11 minutes ago
What are the requirements to be eligible for financial assistance? You must be a self-pay legal resi...
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Julia Zhang 10 minutes ago
As of March 1, 2011, patients with insurance cannot use financial assistance towards deductibles or ...
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What are the requirements to be eligible for financial assistance? You must be a self-pay legal resident of Ohio and your income must be at or below 400% of the Federal Income Poverty Guideline and you are strongly encouraged to cooperate with the Medicaid Eligibility Process. Can financial assistance be used towards my deductible and out of pocket expenses with my insurance?
Brandon Kumar Member
access_time 40 minutes ago
What are the requirements to be eligible for financial assistance? You must be a self-pay legal resident of Ohio and your income must be at or below 400% of the Federal Income Poverty Guideline and you are strongly encouraged to cooperate with the Medicaid Eligibility Process. Can financial assistance be used towards my deductible and out of pocket expenses with my insurance?
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As of March 1, 2011, patients with insurance cannot use financial assistance towards deductibles or out of pocket expenses after insurance pays. How do I know if my financial assistance application was processed and approved? A letter will be mailed to patients who were approved for financial assistance.
Amelia Singh Moderator
access_time 36 minutes ago
As of March 1, 2011, patients with insurance cannot use financial assistance towards deductibles or out of pocket expenses after insurance pays. How do I know if my financial assistance application was processed and approved? A letter will be mailed to patients who were approved for financial assistance.
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The letter will state the level of coverage that will be provided. You can also check the status of your financial assistance application by calling Customer Service at 866.621.6385 and following the automated phone prompts.
Zoe Mueller Member
access_time 40 minutes ago
The letter will state the level of coverage that will be provided. You can also check the status of your financial assistance application by calling Customer Service at 866.621.6385 and following the automated phone prompts.
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David Cohen 19 minutes ago
I do not qualify for financial assistance at Cleveland Clinic and I do not have insurance. I cannot ...
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I do not qualify for financial assistance at Cleveland Clinic and I do not have insurance. I cannot afford the deposit as a self pay patient.
Sofia Garcia Member
access_time 11 minutes ago
I do not qualify for financial assistance at Cleveland Clinic and I do not have insurance. I cannot afford the deposit as a self pay patient.
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Scarlett Brown 5 minutes ago
Are there any other financial programs I can apply for? Yes, the loan program through Commerce Bank ...
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Victoria Lopez 7 minutes ago
Applications can be obtained through a Patient Financial Advocate or by calling Customer Service at ...
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Are there any other financial programs I can apply for? Yes, the loan program through Commerce Bank Loans. Loans can be extended for up to $25,000 and are between the patient and the bank.
Joseph Kim Member
access_time 24 minutes ago
Are there any other financial programs I can apply for? Yes, the loan program through Commerce Bank Loans. Loans can be extended for up to $25,000 and are between the patient and the bank.
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Oliver Taylor 17 minutes ago
Applications can be obtained through a Patient Financial Advocate or by calling Customer Service at ...
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Ethan Thomas 1 minutes ago
Medicaid is federal health insurance. Most facilities accept Medicaid. Financial assistance only cov...
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Applications can be obtained through a Patient Financial Advocate or by calling Customer Service at 866.621.6385. Why should I apply for Medicaid when I can receive free care through financial assistance?
Oliver Taylor Member
access_time 13 minutes ago
Applications can be obtained through a Patient Financial Advocate or by calling Customer Service at 866.621.6385. Why should I apply for Medicaid when I can receive free care through financial assistance?
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Dylan Patel 4 minutes ago
Medicaid is federal health insurance. Most facilities accept Medicaid. Financial assistance only cov...
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Medicaid is federal health insurance. Most facilities accept Medicaid. Financial assistance only covers you at Cleveland Clinic.
Kevin Wang Member
access_time 28 minutes ago
Medicaid is federal health insurance. Most facilities accept Medicaid. Financial assistance only covers you at Cleveland Clinic.
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Aria Nguyen 25 minutes ago
Medicaid also provides prescription coverage. Financial assistance does not cover the cost of prescr...
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Alexander Wang 12 minutes ago
Are there any discounts available? A 35% discount will be extended to patients who can pay their bal...
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Medicaid also provides prescription coverage. Financial assistance does not cover the cost of prescriptions. I am a self pay patient.
Lily Watson Moderator
access_time 15 minutes ago
Medicaid also provides prescription coverage. Financial assistance does not cover the cost of prescriptions. I am a self pay patient.
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Julia Zhang 11 minutes ago
Are there any discounts available? A 35% discount will be extended to patients who can pay their bal...
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Are there any discounts available? A 35% discount will be extended to patients who can pay their balance in full prior to receiving services. I keep receiving calls from Centauri.
Ethan Thomas Member
access_time 16 minutes ago
Are there any discounts available? A 35% discount will be extended to patients who can pay their balance in full prior to receiving services. I keep receiving calls from Centauri.
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Charlotte Lee 13 minutes ago
Are they part of Cleveland Clinic? Centauri is a vendor utilized by Cleveland Clinic to help patient...
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Oliver Taylor 6 minutes ago
Compliance with this vendor is important for qualifying for financial assistance if Medicaid is not ...
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Are they part of Cleveland Clinic? Centauri is a vendor utilized by Cleveland Clinic to help patients obtain Medicaid if they are eligible.
Harper Kim Member
access_time 34 minutes ago
Are they part of Cleveland Clinic? Centauri is a vendor utilized by Cleveland Clinic to help patients obtain Medicaid if they are eligible.
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Isaac Schmidt 32 minutes ago
Compliance with this vendor is important for qualifying for financial assistance if Medicaid is not ...
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Lucas Martinez 24 minutes ago
When a patient calls Cleveland Clinic to make an appointment in a specific department, the Patient S...
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Compliance with this vendor is important for qualifying for financial assistance if Medicaid is not approved. I am self pay. How do I make an appointment at Cleveland Clinic without insurance?
Julia Zhang Member
access_time 18 minutes ago
Compliance with this vendor is important for qualifying for financial assistance if Medicaid is not approved. I am self pay. How do I make an appointment at Cleveland Clinic without insurance?
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When a patient calls Cleveland Clinic to make an appointment in a specific department, the Patient Service Representative at the front desk will direct you to aPatient Financial Advocate. At this time, the Patient Financial Advocate will go over the self pay policy for Cleveland Clinic.
Harper Kim Member
access_time 57 minutes ago
When a patient calls Cleveland Clinic to make an appointment in a specific department, the Patient Service Representative at the front desk will direct you to aPatient Financial Advocate. At this time, the Patient Financial Advocate will go over the self pay policy for Cleveland Clinic.
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Elijah Patel 31 minutes ago
How can I find out about other Financial Programs? Based on your individual situation, you may want ...
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Lucas Martinez 5 minutes ago
For social work assistance, call 216.444.6554. Breast Cancer Fund of Ohio (BCFO) is here to support ...
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How can I find out about other Financial Programs? Based on your individual situation, you may want to consider a variety of financial resources. A social worker is available to help you identify organizations, government agencies and other resources that might offer assistance.
Nathan Chen Member
access_time 20 minutes ago
How can I find out about other Financial Programs? Based on your individual situation, you may want to consider a variety of financial resources. A social worker is available to help you identify organizations, government agencies and other resources that might offer assistance.
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Chloe Santos 1 minutes ago
For social work assistance, call 216.444.6554. Breast Cancer Fund of Ohio (BCFO) is here to support ...
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For social work assistance, call 216.444.6554. Breast Cancer Fund of Ohio (BCFO) is here to support patients that are experiencing financial hardship while receiving breast cancer care. I am a patient coming to Cleveland Clinic from out of town.
Julia Zhang Member
access_time 105 minutes ago
For social work assistance, call 216.444.6554. Breast Cancer Fund of Ohio (BCFO) is here to support patients that are experiencing financial hardship while receiving breast cancer care. I am a patient coming to Cleveland Clinic from out of town.
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Elijah Patel 64 minutes ago
My insurance does not offer travel and lodging benefits. Is there somewhere we can stay for free or ...
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Harper Kim 40 minutes ago
Insurance Coverage Questions

Insurance Coverage Questions

My Insurance requires a prior a...
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My insurance does not offer travel and lodging benefits. Is there somewhere we can stay for free or at a discounted rate? Find information about discounted lodging, parking and transportation.
Zoe Mueller Member
access_time 66 minutes ago
My insurance does not offer travel and lodging benefits. Is there somewhere we can stay for free or at a discounted rate? Find information about discounted lodging, parking and transportation.
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Sofia Garcia 17 minutes ago
Insurance Coverage Questions

Insurance Coverage Questions

My Insurance requires a prior a...
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Insurance Coverage Questions <h2>Insurance Coverage Questions</h2> My Insurance requires a prior authorization / pre-certification for services. How do I obtain an authorization / certification? If your insurance company is not contracted with Cleveland Clinic or does not approve care, you may be responsible for obtaining authorization or for full or partial payment if you decide to still receive services.
Alexander Wang Member
access_time 92 minutes ago
Insurance Coverage Questions

Insurance Coverage Questions

My Insurance requires a prior authorization / pre-certification for services. How do I obtain an authorization / certification? If your insurance company is not contracted with Cleveland Clinic or does not approve care, you may be responsible for obtaining authorization or for full or partial payment if you decide to still receive services.
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Luna Park 82 minutes ago
What steps do I need to take if my insurance carrier changes? You can contact customer service at 21...
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What steps do I need to take if my insurance carrier changes? You can contact customer service at 216.445.6249 or 1.866.621.6385 How can I find out if my insurance is accepted by Cleveland Clinic?
Lucas Martinez Moderator
access_time 96 minutes ago
What steps do I need to take if my insurance carrier changes? You can contact customer service at 216.445.6249 or 1.866.621.6385 How can I find out if my insurance is accepted by Cleveland Clinic?
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We recommend patients contact their insurance carrier to ensure Cleveland Clinic is in their network. I have a separate Cancer Insurance Policy.
Sophia Chen Member
access_time 100 minutes ago
We recommend patients contact their insurance carrier to ensure Cleveland Clinic is in their network. I have a separate Cancer Insurance Policy.
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Who do I call to receive an itemized statement? You can contact Customer Service at 216.445.6249 or 1.866.621.6385 I have an out of network insurance.
Ethan Thomas Member
access_time 104 minutes ago
Who do I call to receive an itemized statement? You can contact Customer Service at 216.445.6249 or 1.866.621.6385 I have an out of network insurance.
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Emma Wilson 8 minutes ago
Can I still be seen at Cleveland Clinic? Patients with out of network insurance can come to Clevelan...
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Liam Wilson 26 minutes ago
Due to the frequency of visits, Cleveland Clinic historically required chemotherapy and radiation se...
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Can I still be seen at Cleveland Clinic? Patients with out of network insurance can come to Cleveland Clinic and our Patient Financial Advocates can assist you. Unique Billing Statement Questions <h2>Unique Billing Statement Questions</h2> Why are my chemotherapy and/or radiation billed from the 1st day of the month to the last day instead of the day I had my treatment?
Kevin Wang Member
access_time 81 minutes ago
Can I still be seen at Cleveland Clinic? Patients with out of network insurance can come to Cleveland Clinic and our Patient Financial Advocates can assist you. Unique Billing Statement Questions

Unique Billing Statement Questions

Why are my chemotherapy and/or radiation billed from the 1st day of the month to the last day instead of the day I had my treatment?
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Kevin Wang 7 minutes ago
Due to the frequency of visits, Cleveland Clinic historically required chemotherapy and radiation se...
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Sofia Garcia 77 minutes ago
Why did I get charged this additional fee? The "hospital charge" is a facility fee used to cover the...
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Due to the frequency of visits, Cleveland Clinic historically required chemotherapy and radiation services to be billed on a monthly basis. Cleveland Clinic is looking into changing the statement to reflect actual service dates. I see a "hospital charge" on my statement for an outpatient office visit.
Grace Liu Member
access_time 28 minutes ago
Due to the frequency of visits, Cleveland Clinic historically required chemotherapy and radiation services to be billed on a monthly basis. Cleveland Clinic is looking into changing the statement to reflect actual service dates. I see a "hospital charge" on my statement for an outpatient office visit.
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Noah Davis 18 minutes ago
Why did I get charged this additional fee? The "hospital charge" is a facility fee used to cover the...
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Isabella Johnson 7 minutes ago
Cleveland Clinic employs third party collections agencies to help resolve unpaid guarantor balances....
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Why did I get charged this additional fee? The "hospital charge" is a facility fee used to cover the costs of providing non-physician staff, equipment and supplies. Why was my bill sent to a collection agency?
Sophia Chen Member
access_time 145 minutes ago
Why did I get charged this additional fee? The "hospital charge" is a facility fee used to cover the costs of providing non-physician staff, equipment and supplies. Why was my bill sent to a collection agency?
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Thomas Anderson 14 minutes ago
Cleveland Clinic employs third party collections agencies to help resolve unpaid guarantor balances....
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Mia Anderson 138 minutes ago
If the patient does not pay after receiving the fourth and final statement, the unpaid balance will ...
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Cleveland Clinic employs third party collections agencies to help resolve unpaid guarantor balances. A patient will receive four monthly billing statements for a specific date of service that is deemed patient responsibility.
Harper Kim Member
access_time 60 minutes ago
Cleveland Clinic employs third party collections agencies to help resolve unpaid guarantor balances. A patient will receive four monthly billing statements for a specific date of service that is deemed patient responsibility.
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Oliver Taylor 2 minutes ago
If the patient does not pay after receiving the fourth and final statement, the unpaid balance will ...
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Emma Wilson 59 minutes ago
Cleveland Clinic Cancer Center

Patient Education & Support

Cancer Treatment Guides ...
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If the patient does not pay after receiving the fourth and final statement, the unpaid balance will be put into collections. Please note: If your situation is not being managed or resolved in a timely manner, please call Taussig's Reimbursement Manager at 216.444.1774.
Evelyn Zhang Member
access_time 124 minutes ago
If the patient does not pay after receiving the fourth and final statement, the unpaid balance will be put into collections. Please note: If your situation is not being managed or resolved in a timely manner, please call Taussig's Reimbursement Manager at 216.444.1774.
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Cleveland Clinic Cancer Center <h3> Patient Education &amp Support </h3> Cancer Treatment Guides 4th Angel Mentoring Program Additional Resources &amp; Cancer Information Art Therapy Blood &amp; Marrow Transplant Patient Support Cancer Genetics Evaluations Chemocare.com Community Outreach &amp; Patient Navigation Care for the Care Partner Services Ears To You Financial Services High Tea at Taussig JADE Comfort Cart Music Therapy Patient Resource Center Psychosocial Oncology Program Reflections Wellness Program Reiki Social Work Support Groups Tobacco Cessation One Voice: Healthcare Partners Wellness &amp; Prevention Wig Boutique Yoga at Taussig Cancer Center Cancer Answer Line 866.223.8100 Appointments & Locations Download a Treatment Guide Search Clinical Trials Facebook Twitter YouTube Instagram LinkedIn Pinterest Snapchat
Amelia Singh Moderator
access_time 160 minutes ago
Cleveland Clinic Cancer Center

Patient Education & Support

Cancer Treatment Guides 4th Angel Mentoring Program Additional Resources & Cancer Information Art Therapy Blood & Marrow Transplant Patient Support Cancer Genetics Evaluations Chemocare.com Community Outreach & Patient Navigation Care for the Care Partner Services Ears To You Financial Services High Tea at Taussig JADE Comfort Cart Music Therapy Patient Resource Center Psychosocial Oncology Program Reflections Wellness Program Reiki Social Work Support Groups Tobacco Cessation One Voice: Healthcare Partners Wellness & Prevention Wig Boutique Yoga at Taussig Cancer Center Cancer Answer Line 866.223.8100 Appointments & Locations Download a Treatment Guide Search Clinical Trials Facebook Twitter YouTube Instagram LinkedIn Pinterest Snapchat
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Ava White 104 minutes ago
Cancer Financial Assistance Services Cleveland Clinic COVID-19 INFO Coming to a Cleveland Clinic lo...

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